We had a romantic dinner at Olivetti and the Sous Chef, Filipe, was terrific and introduced himself to us. They made us feel like royalty the entire time. All of the staff at this resort were extremely friendly. Filiberto and Pablo, the best bartenders, were our favorites at the Maya pool. He went above and beyond to ensure that we were well taken care of. Edgardo Garcia was our concierge and he was outstanding. I have absolutely NOTHING to complain about. The food, reception, ceremony - everything was beautiful. Rodrigo the DJ had the best playlist from our song choices and people literally didn't stop dancing for three straight hours.
IBEROSTAR PARAISO MAYA CRITICAS PROFESSIONAL
She is the most professional person I've worked with in her field. Mariela made sure every detail was taken care of. Mariela Galarza was the wedding planner and her staff were superb! Especially Tania. We had 25 people attend our wedding on June 3, 2023. We got married at the Iberostar Selection Paraiso Maya and it was truly amazing.
On the other hand, we regret that you had some difficulties with your dinner reservations, however, allow us to explain that our á la carte restaurants operate under a system of different schedules, planned to create a personalized and fine dining experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words. Best regards, Quality Manager Iberostar Selection Paraiso Maya Suitesĭear guest, First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. Once more, we thank you for your review and hope to see you in the future at one of our hotels. We regret that some of our guests do not well-follow this policy, however, everyday our Security staff does their best to verify this internal policy is being followed. It is important to add that we have a policy that forbids reserving the sunbeds and in case somebody reserves them for more than one hour without using it, our Security staff will kindly remove the towels and personal belongings from it.
On the other hand, allow us to mention that Gastronomy is one of the pillars of our establishment, we do our utmost to ensure our guest's complete enjoyment of our cuisine, nevertheless, we will relay your comments to our team for their consideration and we do thank you for your constructive critique.
We will congratulate them on your behalf and we are delighted that they could enhance your stay with us. We sincerely appreciate your words towards our staff who are characterized by their kind and helpful manner. Dear Guest, First of all, we want you to know that we appreciate you taking the time to notify us about your recent holiday and we are sorry that you felt your experience was not as perfect as it should have been.
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